Hello, I'm PlantMadness.

Refund policy: All sales are final unless otherwise specified by seller. If there are issues or refunds are required, please contact your seller who must email support@monsterax.com to make adjustments if necessary.

Instagram : @plantmadness Been in the nursery business for over 25 years. Specialize in rare hard to find. We have over 5 acres in production in South Florida. Our reviews speak for themselves & we truly want you to be happy with your purchase. NOTE: Less than 1% of packages have a problem during shipment​​​​​​​​,​​​​​​​​ but none the less we do recognize it happens. And while in our 14 years of shipping plants​​​​​​​​,​​​​​​​​ we have had only a handful of returns due to mishandling in transit of the plant. We do not offer refunds for stolen packages. Nor do we offer partial refunds for broken​​​​​​​​,​​​​​​​​ yellow leaves or other factors attributed to putting a live plant in a box. Yellowing​​​​​​​​,​​​​​​​​ browning variegation ​​​​​​​​,​​​​​​​​broken stems​​​​​​​​/​​​​​​​​petioles & leaves does not mean your plant is dying. In the event your plant is received unsalvageable after spending only the expected time in transit please send a time stamped unboxing video of your plant to us at plantmadness@aperiongroupllc.com. The video taken & sent no later than 2 hours after the plants SCANNED arrival time. Claims received after the 2 hour period will be denied. PLEASE only purchase plants if you or another adult can be there to receive & open them upon delivery​​. Once unboxing video is reviewed & approved​​​​​​​​,​​​​​​​​ you will be issued a prepaid label for a return with a FULL refund. Please print label & use the supplies given to package plant​​​​​​​​,​​​​​​​​ please make sure to include all pieces of plant. We do not honor claims for plants in the mail for 5+ days NOTE:Any alterations made to the returned plant by the buyer will result in a denied refund. Thank you Plant Madness Team.